2022 Convention Schedule

Opening Session | 9:00 a.m. - 10:30 a.m.
The Insurance Customer's Relationship Journey with their Insurance Agency
Dr. Billy Williams
(1.5 Hours IN CE Credit Pending)
Breakout Sessions | 10:30 a.m. - 12:00 p.m.
The Insurance Customer Technology Journey
Dr. Billy Williams
(Not Approved for CE)​
​
Nasty Endorsements in the CGL
Sam Bennett
(1.5 Hours IN CE Credit)
​
Cyber Liability Basics
Chad Guyer & Jennifer Gorman
(1.5 Hours IN CE Credit)​
12:00 p.m. - 2:30 p.m.
Tradeshow & Lunch
*Free for all Agency Staff*
Breakout Sessions | 2:30 p.m. - 4:00 p.m.
The New Insurance Customer Onboarding Process - Best Practices
Dr. Billy Williams
(Not Approved for CE)​
​
Using Insurance to Manage Emerging Risks
Sam Bennett
(1.5 Hours IN CE Credit)
​
E&O Mock Trial: The Wedding, The Drone, and The Misrepresentation on the Insurance Application
Casey Stafford & Team
(3 Hours IN CE Credit)
Breakout Sessions | 4:00 p.m. - 5:30 p.m.
The Insurance Customer Renewal Process - Best Practices
Dr. Billy Williams
(Not Approved for CE)
​
​Personal Lines Claims Scenarios
Sam Bennett
(1.5 Hours IN CE Credit)​
​
Continued
E&O Mock Trial: The Wedding, The Drone, and The Misrepresentation on the Insurance Application
Casey Stafford & Team
(3 Hours IN CE Credit)
5:30 p.m. - 6:30 p.m.
Networking & Cocktail Reception
Sponsored by:
7:00 p.m. - 10:00 p.m.​
Thursday Night Social at Saint Joseph Hall Brewery
Separate Registration Required!

​Sponsored by:
Breakout Sessions | 9:00 a.m. - 10:30 a.m.
Insurance Fraud – The Crime That Costs Us All!
Matt Moore
(1.5 Hours IN CE Credit)
​
How Owners & Managers Can Turn a CSR's Service Mindset into an Agency Accelerator
​Sheldon Snodgrass
(3 Hours IN CE Credit)
​
2022 Legislative Update
Michael Niland & Andrew Huff
(1.5 Hours IN CE Credit)
 Breakout Sessions | 10:30 a.m. - 12:00 p.m.
The Future is Now: AI & Insurance
Matt Moore
(1.5 Hours IN CE Credit)
​
Continued
How Owners & Managers Can Turn a CSR's Service Mindset into an Agency Accelerator
Sheldon Snodgrass
(3 Hours IN CE Credit)
​
Long Term Care Insurance - What It Is & What It Isn't
David Berman, Mary Ann Hack & Rebecca Vaughan
(1.5 Hours IN CE Credit)
Keynote Lunch | 12:00 p.m. - 1:30 p.m.
Mine Your Acre of Diamonds
Mike Stromsoe

Sponsored by:
 Breakout Sessions | 1:30 p.m. - 3:00 p.m.
Ethics: For More Than Just Insurance
Matt Moore
(1.5 Hours IN CE Credit)
​
How to Harness the Power of Habits
Sheldon Snodgrass
(1.5 Hours IN CE Credit)
Breakout Sessions | 3:00 p.m. - 4:30 p.m.
Continued
Ethics: For More Than Just Insurance
Matt Moore
(1.5 Hours IN CE Credit)
​
How Can I Communicate Value When All They Care About is Price?
Sheldon Snodgrass
(1.5 Hours IN CE Credit)
Ready to get registered?
Click here for session descriptions!

If you have questions regarding our Convention, please contact Libby at 
​(317) 899-9200 or Libby@PIAIndiana.com.