This award recognizes the achievements of an Outstanding Customer Service Representative.  This award recipient competes with his/her counterparts from other state associations for the National Outstanding CSR of the Year presented by the National Alliance for Insurance Education and Research.

The Outstanding CSR of the Year Award is one of the greatest professional honors a customer service representative can receive. It confers recognition of the highest order - an acknowledgement of the recipient's dedication, ability, commitment, and outstanding achievement. The award is open to everyone, regardless of affiliation or designation.

Dawn Bryant-Smith with staff members of Shepherd Insurance

Our 2020 Winner: Dawn Bryant-Smith of Shepherd Insurance
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Past Winners Include:
2019 - Denise Shelton of Hoffman Insurance Group
​2018 - Amanda Stoller of Ovation Insurance
2017 - Ed Beck, CIC of Cardinal Insurance Services Inc. 
2016 - Gina Floyd, CISR, AAI of ONI Risk Partners
2015 - Allison England, CISR of ISU The May Agency 
2014 - Patricia L. Holycross, CIC, AAI of Brown & Brown of Indiana
2013 - Kristi Wood, CISR of Cardinal Insurance Services Inc.
2012 - Lisa Slone, ISU The May Agency
2011 - Lisa A. Witt, CIC, CISR
2010 - Tammy Harris, CISR of Brotherhood Mutual Insurance Company
2009 - Pamela A. Golden, CIC of Hylant Group, Inc.
2008 - Debra Jean Craig, CISR, ACSR, CPIW of Forrest Sherer, Inc.
2007 - Kay E. Chiaro, CPIW, ACSR, AIS of First Source Insurance
2006 - Christine Kneifel Smith of Smith, Sawyer & Smith, Inc.
2005 - Martha J. Sena, CIC, AAI, ACSR of Daly Insurance Services Inc
2004 - Jane McGarvey of Bob Byrd Agency
2003 - Lisa Kite of Gibson Insurance Agency
2001 - Le’Ann Linsmeyer of Burnette-Dellinger Insurance Agency
2000 - Brenda Wiley of Cousins Insurance Agency
1999 - Jo Ann Hurst of Conseco Risk Management
1998 - Laverne Carr of John R. Moore Agency, Inc.