Outstanding CSR Of the Year Award
This award recognizes the achievements of an Outstanding Customer Service Representative. This award recipient competes with his/her counterparts from other state associations for the National Outstanding CSR of the Year presented by the National Alliance for Insurance Education and Research.
The Outstanding CSR of the Year Award is one of the greatest professional honors a customer service representative can receive. It confers recognition of the highest order - an acknowledgement of the recipient's dedication, ability, commitment, and outstanding achievement. The award is open to everyone, regardless of affiliation or designation.
The Outstanding CSR of the Year Award is one of the greatest professional honors a customer service representative can receive. It confers recognition of the highest order - an acknowledgement of the recipient's dedication, ability, commitment, and outstanding achievement. The award is open to everyone, regardless of affiliation or designation.
Dawn Bryant-Smith with staff members of Shepherd Insurance
Our 2020 Winner: Dawn Bryant-Smith of Shepherd Insurance
Our 2020 Winner: Dawn Bryant-Smith of Shepherd Insurance
Past Winners Include:
2019 - Denise Shelton of Hoffman Insurance Group
2018 - Amanda Stoller of Ovation Insurance
2017 - Ed Beck, CIC of Cardinal Insurance Services Inc.
2016 - Gina Floyd, CISR, AAI of ONI Risk Partners
2015 - Allison England, CISR of ISU The May Agency
2014 - Patricia L. Holycross, CIC, AAI of Brown & Brown of Indiana
2013 - Kristi Wood, CISR of Cardinal Insurance Services Inc.
2012 - Lisa Slone, ISU The May Agency
2011 - Lisa A. Witt, CIC, CISR
2010 - Tammy Harris, CISR of Brotherhood Mutual Insurance Company
2009 - Pamela A. Golden, CIC of Hylant Group, Inc.
2008 - Debra Jean Craig, CISR, ACSR, CPIW of Forrest Sherer, Inc.
2007 - Kay E. Chiaro, CPIW, ACSR, AIS of First Source Insurance
2006 - Christine Kneifel Smith of Smith, Sawyer & Smith, Inc.
2005 - Martha J. Sena, CIC, AAI, ACSR of Daly Insurance Services Inc
2004 - Jane McGarvey of Bob Byrd Agency
2003 - Lisa Kite of Gibson Insurance Agency
2001 - Le’Ann Linsmeyer of Burnette-Dellinger Insurance Agency
2000 - Brenda Wiley of Cousins Insurance Agency
1999 - Jo Ann Hurst of Conseco Risk Management
1998 - Laverne Carr of John R. Moore Agency, Inc.
2019 - Denise Shelton of Hoffman Insurance Group
2018 - Amanda Stoller of Ovation Insurance
2017 - Ed Beck, CIC of Cardinal Insurance Services Inc.
2016 - Gina Floyd, CISR, AAI of ONI Risk Partners
2015 - Allison England, CISR of ISU The May Agency
2014 - Patricia L. Holycross, CIC, AAI of Brown & Brown of Indiana
2013 - Kristi Wood, CISR of Cardinal Insurance Services Inc.
2012 - Lisa Slone, ISU The May Agency
2011 - Lisa A. Witt, CIC, CISR
2010 - Tammy Harris, CISR of Brotherhood Mutual Insurance Company
2009 - Pamela A. Golden, CIC of Hylant Group, Inc.
2008 - Debra Jean Craig, CISR, ACSR, CPIW of Forrest Sherer, Inc.
2007 - Kay E. Chiaro, CPIW, ACSR, AIS of First Source Insurance
2006 - Christine Kneifel Smith of Smith, Sawyer & Smith, Inc.
2005 - Martha J. Sena, CIC, AAI, ACSR of Daly Insurance Services Inc
2004 - Jane McGarvey of Bob Byrd Agency
2003 - Lisa Kite of Gibson Insurance Agency
2001 - Le’Ann Linsmeyer of Burnette-Dellinger Insurance Agency
2000 - Brenda Wiley of Cousins Insurance Agency
1999 - Jo Ann Hurst of Conseco Risk Management
1998 - Laverne Carr of John R. Moore Agency, Inc.
Requirements for Consideration of the Award:
The only requirement is that the candidate be an insurance CSR or have primary duties in the customer service arena. As a CSR, you can even nominate yourself. Nominating someone is easy; all you have to do is fill out the nomination form. And, if you nominate the national winner, you receive a $1,000 prize! All we need is a name, address, and phone number. Once nominated, a candidate fills out an entry form, submits a letter of recommendation from a business reference, and writes a two-page essay on a topic to be determined by The National Alliance. PIA of Indiana collects all nominations during the spring and all entry materials are due by May 1st.
Rewards for the winners...
Awards are given at three levels.
Each state winner receives:
Requirements for Consideration of the Award:
The only requirement is that the candidate be an insurance CSR or have primary duties in the customer service arena. As a CSR, you can even nominate yourself. Nominating someone is easy; all you have to do is fill out the nomination form. And, if you nominate the national winner, you receive a $1,000 prize! All we need is a name, address, and phone number. Once nominated, a candidate fills out an entry form, submits a letter of recommendation from a business reference, and writes a two-page essay on a topic to be determined by The National Alliance. PIA of Indiana collects all nominations during the spring and all entry materials are due by May 1st.
Rewards for the winners...
Awards are given at three levels.
Each state winner receives:
- A framed Certificate of Achievement
- Recognition in professional publications
- Automatic advancement to the national award competition, where four national finalists and one national winner will be chosen
- A $500 cash award
- A gold and garnet pin
- Inclusion in the national recognition campaign
- $2,000 in cash
- $1,000 for the nominator
- A gold and diamond lapel pin
- His or her name inscribed on a sculpture permanently displayed at The National Alliance headquarters in Austin, Texas
- A scholarship that his or her agency can use for any National Alliance program
- Plus, the national winner serves on the blue-ribbon judging panel for the following year's competition
